Terms and conditions.
Cancellation Policy
Unfortunately we had to change our cancellation policy to a stricter one - we always wanted to avoid this to give our guests more flexibility. Sadly our previous 24 hr cancellation policy got abused too often. We apologize to all our future guests and thank you for your understanding.
We have a 5 day cancellation policy – please call or email us by 3 pm at least 5 days before arrival. If not enough notice is given, we will charge full price for the bookings made, unless we can resell the reservation requested.
All group bookings require cancellation at least 28 days prior to the check-in date. If cancelled between 28 to 14 days prior the check-in date we charge 50% of the booking total. If cancelled less than 14 days before the check-in date we will charge full price for the bookings made.
A booking is not confirmed until credit card details have been received, or some other form of full payment made.
Damages, breakages, lost of keys and accommodations left in an unreasonable state will be charged accordingly.
From December 22nd until January 10th we have a one week cancellation policy on every booking made (excl. group bookings).
We appreciate your understanding of the intent and necessity of these policies.
Special circumstances (e.g. road closures, covid-19 alert levels,…): If you cannot come here due special circumstances we’re happy to give you a voucher for next time. Please let us know as soon as possible if you cannot make it here (e.g. as soon as roads get closed on your way, as soon as Alert level rises in your area,…)
Check in/out
Check in is from 3 pm - 8 pm.
Should you arrive after 8 pm please let us know as far in advance as possible and we give you late-check-in instructions.
Check out time is 10.00 am.
You must return the key for the room or unit at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same (minimum $30). If the management needs to replace the lock of the room/lodge/cottage the guest who lost or failed to return the key will be charged for the costs to do so (minimum $100). Charges depending on the type of key and lock that need to be replaced.
Dog policy
Due to popular demand and a lack of dog friendly places we are creating a dog policy to meet the needs of our guests. Please send us an email or give us a phone call if you want to stay here with your dog! There’s an extra cleaning fee of $20 per dog to be paid on arrival (for all bookings made after the 11/01/2022).
First priority is the safety and comfort of all guests and this must not be compromised. Below is our dog policy as of April 2021.
We allow dogs in certain units only - and only on request. Please make sure to get in touch with us before booking. Dogs are not allowed in shared spaces (e.g. Lodges) for health and safety reasons.
No dogs with aggressive tendencies (including barking at passers by).
Dogs must be kept on a leash at all times while on Te Nikau Retreat property. There is thriving birdlife and other vulnerable animals in the area as well as gardens and plantings which must not be put at risk of wandering dogs.
We cannot allow dogs to stay at Te Nikau Retreat that have a tendency to bark as we are serious about giving all guests a restful and peaceful stay.
Owners provide a sleeping space for their dogs, do not allow dogs on any furniture, carpeted areas, rugs or any fabrics provided.
It is not permitted to wash dogs in the bathroom or shower of the room, or to use towels, sheets or other bedding belonging to the Retreat.
It is not permitted to comb pets in the room.
Dogs are not allowed to be left unattended by the owners in the unit they’re staying in and the Retreat grounds.
Owners clean up and dispose of dog droppings and bring and take own waste bags for that.
Owners take full responsibility for the safety of guests who may interact with their dog.
If for any reason management decides that the dog is a risk or is creating damage or hindering the experience of any other guest management may order the dog from the property. In this case the dog owner is to find alternative housing for the dog immediately and if the dog owner must depart early the dog owner must pay in full for the entire booking, there is to be no refund for bookings.
In case of additional cleaning and disinfection of the room, we have the rights to charge a fee of $200 (or at least the amount of one night stay in the unit). In case of damage being done to Hotel property by the dog, those damages are to be compensated for by the dog’s owner.
Every dog owner staying with us with their dog has to comply with and sign this policy.
Code of Conduct
We really hope that everyone enjoys their unique experience in Te Nikau Retreat, and to help ensure all have a great time, here are a few of our guidelines that we ask everyone to please respect:
General Behavior: We expect all staff and guests to be respectful and polite to everyone on site. Kindness and consideration are very much appreciated by everyone. Anyone behaving in an aggressive or inappropriate way may be asked to immediately leave, and forfeit any refund.
Environmental Consideration: Please be a ‘tidy kiwi’ and leave no mess for the next person. Please use the recycling bins/boxes that are provided and be mindful to conserve water.
Quiet in all areas (inside and out)from 10pm: many adults and children will be sleeping, and it is important that everyone is ensured the opportunity of a good sleep undisturbed by the noise of others. Anyone not complying may be asked to leave immediately with no refund given.
Smoking: The smoking of cigarettes is only permitted in the car parks and all butts must be disposed of properly. No smoking in and around any buildings or anywhere on site other than the parking lot.
Alcohol: Te Nikau Retreat only permits a moderate level of alcohol consumption. We are not a “Party-hostel”. Intoxicated people will leave immediately by taxi at their expense, or next morning when sober in their own vehicle, with no refund given – at the discretion of Te Nikau Retreat management.
Drugs: Zero tolerance. No illegal or recreational drugs allowed on site. Immediate eviction, no refund. We will not hesitate to call the police if we feel any behavior is of concern to guests or staff.
Thank you for your understanding and compliance with the above policy to help ensure a peaceful and safe time for all at Te Nikau Retreat. We hope you have a wonderful experience.
Payment methods
We accept eftpos, cash, visa card and Mastercard. For all payments made with credit cards (visa and master) there is a surcharge of 2.5%.
Dorm rules
Please respect the other guests you’re sharing the Dorm bedroom with. Keep the noise to a minimum, especially after 10 pm and before 8 am.
Before booking: Be aware that we cannot allow minors in dorms due to safety reasons and we want to avoid disturbance of other guests at night. You are able to have your children in the dorm room, if you book all six beds! Happy to assist with your booking - just get in touch.
Liability regarding Parking
The Retreat shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot of the Retreat, as the Retreat only provides the space for parking and cannot be held responsible for management of the vehicle, whether the key of the vehicle has been deposited to the Retreat or not.
Intercity Bus passengers
Please book your bus to the Truman Track (TRT) then walk down Hartmount Place. Hartmount Place is 300 m north of the bus stop on the left. Our reception is located halfway down the street on the left. Please tell the driver where you are staying as you get on the bus.
Free Pickup from Punakaiki and the Paparoa Track
We offer free pickups from Punakaiki if required (subject of availability) - please let us know in advance so we can meet you. We pickup at 12.30 pm and 3 pm outside the Department of Conservation Information Center – if you have to wait more than 10 minutes, please call us.
If you want to get picked up from the Paparoa Great Walk, please contact us.
Booking policy
All prices are quoted and charged in NZD (New Zealand dollars). Full payment is required at arrival - we accept eftpos, Visa, Mastercard and cash (2.5% surcharge on all credit cards).
You can either book via phone, email or on our website.
Our website booking form is powered by AbodeBooking to ensure that your details and payment are safe and secure. We will then email you a booking confirmation.
Pricing and Discounts
Prices quoted do not include YHA discounts.
Discounts do not apply to bookings made through agents.
Buses and Heavy Vehicles
The maximum bus size to be entering and exiting the Retreat sites is to be no greater than eight (8) meters in length. This size is approximately a 24-seat bus.
All guest and staff vehicles including shuttle buses and mini-vans must only access and leave the Te Nikau Retreat sites in a forward direction (i.e. no reversing onto Hartmount Place) and must never by any means reverse onto State Highway 6.
Buses and heavy vehicles accessing the Te Nikau Retreat site shall only do so via left-turn into Hartmount Place, and right-turn out of Hartmount Place and into State Highway 6.
Buses that are greater than eight (8) meters in length will need to drop off guests at the Truman Track car park in State Highway 6.
Full size tour coaches shall not directly access the Te Nikau Retreat site. Instead the parking areas at Punakaiki shall be used and a shuttle bus or other smaller vehicle shall be used to transfer guests to the Retreat site.
There shall not be any Retreat generated shuttle bus trips on Hartmount Place beyond the access to 19 Hartmount Place (Te Nikau Retreat sign and driveway to Reception area).
All shuttle buses and trailers brought onto the Te Nikau Retreat site will be stored overnight on-site and not on Hartmount Place.
Breakfast basket promo
This promo is only valid for stays of two consecutive nights in one of the self-contained cottages (Hideaway, Tui, Mamaku, Tiro Moana) and includes one breakfast basket with continental style breakfast for two people on the first morning only. Valid for stays from the 25th of July 2022 until the 14th of October 2022. The booking must be booked directly with Te Nikau Retreat on either their website, by email or phone. Subject to availabilty.
Deal on newzealand.com
Only valid for our self contained cottages (www.tenikauretreat.co.nz/selfcontained-cottages) for direct bookings of two consecutive nights between the 6th of May 2021 and 31st of July 2022.
Please get in contact to use this deal.